Last Updated: 2025
As a service provider specialising in custom garden lighting and irrigation installations, our cancellation policy recognises that planning and preparation work may begin before installation commences.
If you wish to cancel a service agreement before any work has begun, please contact us as soon as possible. Cancellation terms will be outlined in individual service agreements.
If design work or planning has already been completed, charges for completed design services may apply, as these represent professional work that has been performed.
If you wish to cancel after installation work has commenced, please contact us immediately. Charges will apply for work that has been completed up to the point of cancellation.
We will discuss the status of work completed and any outstanding charges. Our aim is to reach a fair resolution that accounts for work performed.
If you need to reschedule planned work, please contact us as far in advance as possible. We understand that circumstances can change and will work with you to find alternative dates where possible.
Rescheduling with reasonable notice typically does not incur additional charges. However, last-minute changes may be subject to availability and may affect scheduling.
Components and materials are typically ordered specifically for your project. If a project is cancelled after materials have been ordered or received, charges for materials that cannot be returned may apply.
Standard materials may be returnable subject to supplier policies, but custom or project-specific items typically cannot be returned.
Design and planning services represent professional work that cannot be "returned" once completed. If you cancel a project after design work has been completed, charges for design services will apply.
Design plans and drawings remain available to you even if you choose not to proceed with installation, and you may use them with other service providers if you wish.
Installation work is performed to order and cannot be "returned" once completed. If you have concerns about completed work, please contact us to discuss resolution.
Our work is covered by warranties as outlined in our Terms of Service. Issues with completed work should be reported promptly so we can address them under warranty terms.
Maintenance service agreements can typically be cancelled with reasonable notice. Cancellation terms for ongoing maintenance agreements will be specified in individual service contracts.
Individual maintenance visits that have been scheduled and confirmed may be subject to cancellation charges if cancelled with less than 48 hours' notice.
Refunds, where applicable, will be processed according to the terms of individual service agreements. Generally:
If you need to cancel or reschedule services, or if you have questions about this policy, please contact us at contact@kholvexxzex.world or call +35318430431.
We aim to handle cancellations fairly and will work with you to resolve any concerns about service agreements or completed work.
Work performed under warranty or guarantee terms is not subject to cancellation or return policies. Warranty work addresses defects in materials or workmanship and is provided at no additional charge within warranty periods.
If you believe work requires warranty attention, please contact us promptly. We will assess the situation and address legitimate warranty claims according to the terms of your service agreement.
Refunds, where applicable, will be processed to the original payment method. Processing times may vary depending on your payment provider, typically taking 5-10 business days to appear in your account.
We will provide confirmation when refunds are processed. If you do not receive a refund within the expected timeframe, please contact us so we can investigate.
If you have concerns about charges, cancellation terms, or refund processing, please contact us to discuss resolution. We aim to resolve disputes fairly and promptly.
Most concerns can be resolved through direct communication. We are committed to finding solutions that are fair to both parties.
We may update this Return & Cancellation Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.
Changes to this policy will not affect cancellation or refund rights for services already agreed under previous policy versions. Your rights are determined by the policy in effect at the time of your service agreement.